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Question

Admin access to users Ring Central IM history

  • November 22, 2019
  • 1 reply
  • 753 views

Is there a way to view IM conversation history in the RC app (Glip) between two users from the Admin portal?

The only way I'm aware of is to use RingCentral Desktop (GLIP), go to File > Administration > at the bottom there are Compliance Exports. The export is rough and is in a weird format (.json), but you can at least make out conversations between two users by using notepad. It will break up conversations between users and by day.

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