Question

App error: Numbers not showing anymore

5 years ago
June 25, 2019
2 replies
302 views

zubayr-kamal
New Participant
1 reply

Customers numbers are not showing anymore. Instead I see the name of the group for every entry. When I press 'i' only then do I see the actual number that called

saadet.swift
Known Participant
554 replies
5 years ago
June 26, 2019

Hey Zubayr, please contact Support so that they can look into this. It's odd behavior.

george-gary
Employee
3 replies
5 years ago
July 1, 2019

Hi Zubayr,

I am the Product Manager for the Configurable Call Queue Display feature. I logged into your account and saw the display settings for the ICE queue are configured as 'Phone Number Name' and 'None'. Please change the display settings to "CallerID Name" to see the incoming caller's name and "CallerID Number" to see the incoming caller's number. Best-
George

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