See many answers for how to direct after hours but nothing to edit current queue orders. Ours are set at 8:30 am to 5 pm m-f but where this is set is a mystery.
Best answer by Mary-Community_Moderator
You may check on this KB Article, https://support.ringcentral.com/article/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html..
Edit on this part, you may go to this KB article instead, https://support.ringcentral.com/article/Edit-Call-Queue-Details-in-the-RingCentral-Online-Account.html
Once you're in Call Queue Details, you will see the option to change Business Hours.
You may check on this KB Article, https://support.ringcentral.com/article/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html..
Edit on this part, you may go to this KB article instead, https://support.ringcentral.com/article/Edit-Call-Queue-Details-in-the-RingCentral-Online-Account.html
Once you're in Call Queue Details, you will see the option to change Business Hours.
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