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Question

Fees/SMS not working


I have gotten us as far as signing up with our "brand" and am moving on to the campaign. WHY were we charged $150? After reading many comments & info on the website, I do not see that. My bill says we were charged the $4 fee to register our brand, but what is the $150 for?? And our SMS texts are still NOT working. This has been an issue since MONDAY. We are in touch w/a lot of our patients and this is completely ridiculous that we can't send a text and couldn't all week.

BeckyH
Community Manager
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  • Community Manager
  • March 10, 2023

@Vevera Family Can you please give a bit more detail to the $150 charge?

There is an SMS outage at this time and our team is working to resolve it.


SMS OPCO LLC was the $150 charge. I understand there is a SMS outage but it's been 5 days now.


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