Hi,
i want to query the user status if the user is (really) available to take calls.
The command https://platform.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/presence gives me presenceStatus and userStatus but both shows "available" if a user is in fact not available because of after hours are active or even because of not logged in at all. Is there a way to get the user status for these sceanrios?
The user presence status from that API does not include user availability after hours, nor his online/offline status.
To check if a user is online or offline, you can call this API to detect. Unfortunately, this API does not return the user online/offline on the RC app nor the RC mobile app.
To check a user after hours setting, you can call this API to detect if there is any rule set for that user extension.
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