Skip to main content
Question

Inbound call event To party extension

  • September 2, 2022
  • 1 reply
  • 193 views

Hi, I have a subscription to the telephony events of my client, who is the Five9 customer. On the events I received via the webhook, for inbound calls, in the "to" party object, some have and extensionId, which I gather identifies the agent, and is what I need. However, some do not have extensionId, and I wonder what that means. For those, I do still have the called phone number, but not the extensionId.

Thanks!

1 reply

PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2312 replies
  • September 2, 2022

An event without an extension id normally means an event of the other party on different account or different service. In that case, we don't have the extension id of the other party of the call.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings