I use RingCentral on my work computer, but I do not wear my headset the entire day. I've set the audio sources up as shown in the screenshot below, but they randomly change during the day and default back to the computer sources. Is there a way to set these and have the settings hold so I'm not scrambling to send the sound back to my headphones if I get a call?
Sound settings should not change unless you sign out and back into the app or restart their machine. Our Product Team would like to collect your logs. Please go to Help & Support and click Report Issue.
The logs have been submitted. It's very possible there was a reboot prior to the change occurring. I shut down my computer every day and it sometimes experiences issues and has to be rebooted during the day.
Many users at our company have reported this same issue, some claim it happens without signing out of the app or shutting down the machine. Is there any other behavior that is acknowledged by RingCentral to cause these audio sources to change back to defaults?
Is there a way to prevent this behavior? User settings are usually persistent across restarts in most applications I've used... why is this different?
I swapped from a wired headset to Galaxy Buds2 recently and was experiencing the same issue. Thanks to a great experience with Jann in tech support this morning, I now have a fix for this. It's below for anyone else having the same issue.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
