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Question

How does my existing web-enabled app control the RC prompts directly?

D

New and suffering from how rich this is. I have an existing database application which can listen and send via a web server. It can be restful. I need to create an inbound IVR. RC is to answer a call, present the welcome and menu, then send to my app. My app will authenticate caller to the database and direct RC to ask the next question/prompt to the caller. I don't think I have to use any RC menus structures? Is this a webhook?

    5 replies

    PhongVu
    Community Manager
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    • PhongVu
    • Community Manager
    • 2317 replies
    • June 16, 2020

    It looks like you need the IVR scripting language. Please read this blog and let us know if that is similar to what you want to achieve.

    D
    • David2654760015
    • Author
    • Participating Frequently
    • 5 replies
    • June 22, 2020

    Yes. I had found that article recently. I'm concerned that it is still in Alpha. Should I sign up and try it?

    D
    • David2654760015
    • Author
    • Participating Frequently
    • 5 replies
    • June 29, 2020

    @Phong Vu I've sent two emails in the last two weeks to request this Alpha solution as outlined in the article. I've had no response. Can you help me with that? Thanks

    D
    • David2654760015
    • Author
    • Participating Frequently
    • 5 replies
    • July 6, 2020

    Another week and no response from the PM. Anyone know of another company that offers IVR api?

    D
    • David2654760015
    • Author
    • Participating Frequently
    • 5 replies
    • July 7, 2020

    I've been contacted by Dibyendu. Now for the fun... Thanks

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