After I pay for my TCR SMS campaign registration, I get the error "External tcr api failures".

Looking into this concern - hang tough while I connect with the appropriate teams.
@Compassionate Heart Can you tell me if this is the first time campaign creation/submission or and update/resubmission?

We have identified an issue with the API and are working to correct it. Please do not submit. I'll share an update when the problem has been resolved.

I just received the same on my first submission attempt. I'll wait for your word before I try again.

I am experiencing this same issue and have been waiting a week for resolution.  I have verified that the EIN and name match, updated the business address to match what is on the SS-4, click Finish and then get the External tcr api failures.  We also did not receive adequate warning that we needed to go through the TCR registration when we first started.  Very disappointed in RingCentral.

@DavidKuttruff I’m sorry to hear you hit this roadblock, but we’re here to help. 
Can you DM with your company name so I can engage the TCR Support team?

Similar issue here! We are just getting started with Ring Central I have verified that the EIN and name match, updated the business address to match what is on the SS-4, click Finish and then get the External tcr api failures. 

I’ve tried to contact support via chat and online form submission. The chat bot doesn’t recognize the issue and the online support form gave me an error message when I clicked submit”

Hello @CIndy2024BBS, It sounds like you're running into an external TCR API error despite having everything updated on your end. I’ve flagged this internally, and I’ll have someone from our TCR expert team reach out to you directly to assist with resolving the problem. Please send me a DM with the information below.

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We have been using SMS since installation (5 years back), pre TCR requirements. Is anyone ‘grandfathered’ and TCR cannot require registration.   Do you need to address any of the following or managed by RC?

• Who requests authorization from far end users? 
• How is this collected?  Maintained?  What media stores this?
• Does this trigger an automated message from RingCentral such as, “to opt out, enter STOP”? 
• Who maintains? 
• For ‘stop’ messages, where is this stored?  Who maintains?  If disputed who can retrieve the text?

Hi RingCentral Community Members!  Following TCR registration, Is this initiative to enable recipients an ‘opt out, where is that stored?  what happens to those ‘opt’ outs?  How are we sure that if our team texts the same number that we abide by the ‘opt’ out request or ‘STOP’ requests?   Or is this TCR only to tell FCC we are sending texts, and this is only to collect more usage $s?

Hey there @Wytech ! 😊 We’ll make sure all your questions get answered by one of our TCR experts. Could you kindly DM me the info below, and I’ll have someone reach out to you? Thanks

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