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HUD on Ring Central App (Windows Desktop)
I'm training new staff for the first time in several years; and we're using the Ring Central Desktop App which is nice. But, it doesn't have HUD. This feature is ESSENTIAL when training telephone support staff. Especially now that no one is in the same office with anyone else. It's absolutely ESSENTIAL to be able to monitor who's on a call and then to "monitor" that conversation so managers can coach or take over the call. I installed the old Ring Central Phone App along side the new one for now. But, please add HUD to the Ring Central Desktop App.
I echo this request as well. We depend on HUD to see who is on the phone and who is available. It has become one of the best features for our office that RC offers and NEEDS to be part of the new app.
Hi Everyone,
The HUD functionality is already on the roadmap. We'll keep you updated.
The HUD functionality is already on the roadmap. We'll keep you updated.
Any update on the HUD? This is a real disappointment -- call centers and other need this. What is the completion date? We may need to change providers if we do not have this soon.
Where is the HUD?
You are forcing migration off of Ring Central Phone and yet you still don't have the HUD working. this makes ZERO sense!
Bridge Operator Console - the RC attendant console is now available for purchase directly from RC. Just dropping this link as informational for anyone looking to try it out, it literally takes 1 click to start a 30 day trial. https://reseller.bridgeoc.com/bocreseller/reply/messages/rcGetStarted.html
Take your sales routine elsewhere. We need one free feature that used to be available and they are discontinuing the app before having the replacement functional.
I made the mistake of downloading the Bridge app 3 years ago and still get phone calls.
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