I am trying to have Ring Central correct this, and they keep insisting it is a feature request with no ETA. This is not a feature request, it is a bug. Some people are stating the updated picture is pulling from their RingCentral/Glip app and updating the RC Meetings picture, and others are saying it is not. These inconsistent results are a clear indicator this is a bug. If this was a feature, it would behave the same way every time. And, you wouldn't have a troubleshooting article that you released August 6th of this year if it wasn't a bug. Why would there be a troubleshooting article for a feature? I'm starting to get the feeling they don't want to label it as a bug because then they would have to fix it, while a feature request they don't technically have to implement. If they continue to operate like this, we are changing providers. We have had numerous problems with them lately, and all these changes they are doing. Maybe they don't want to spend time fixing this issue because they are pushing for the use of their new Ring Central Video service over the Zoom service (the picture issue only affects the zoom service from what I can tell).
I'm confused on why this has not been set as a priority and solved or at least came up with a viable workaround. I have called support and their so called work around does not work and they eventually just tell you to come here and open a Community ticket. As you can see many users have already opened a ticket about this, but nothing has been done. Changing your default picture in the instant messaging Application changes it on your meetings also? I get it Ring Central is trying to get it all tied into one, but not having a solution to change that photo is mind boggling. What if a user adds a photo of something personal such as wife and kids for their instant messaging application that he uses to talk to Co-Workers and then realizes later it defaults to meetings also for anyone that he has meetings with around the world to see also. He then has no way of changing that photo (he can't even go back to a default blank image). To not have a simple delete button or an actual working solution to get it changed is a little worrisome that our company is using this as our main Meetings Software.
Please Fix this Ringcentral or at least provide us with a working solution! The one on your website does not work for me!
If anyone has found a solution for this please feel free to comment some instructions.
Thank you.
Pretty simple request to update within your system. Any reason why Ring Central hasn't made the change to be able to revert back to default User Name/Initials?
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