Question

RingCentral not recognizing camera

4 years ago
March 11, 2021
2 replies
1377 views

Richard1998004027
New Participant

Already tried reinstalling the (desktop) app. Camera works with Microsoft Teams without issue.

Mary-Community_Moderator
Community Manager
2295 replies
4 years ago
March 11, 2021

Hi Richard, please coordinate with our Tech Support for this. All of our Support numbers can be found here. You can also open a case online here.

jared-2
Participating Frequently
5 replies
3 years ago
December 15, 2021

We were having a similar issue here, and RC tech support was zero help.

Turns out, our conference room webcam is a HD webcam, and the RC app would not recognize it without that "Enable HD for my video" box checked off. Stupid simple, but weird.

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