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How to consume the GetAllContents API, what is the account_name & platform_hostname & how to authenticate each request?


In the curl request, what is the account_name & platform_hostname & how to authenticate each request. For each api request we might need the token, so where do we get that and does the token have a session time out too?

4 replies

@Phong Vu I believe he is asking the value of these parameter {account_name} {platform_hostname} in the API url

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  • Community Manager
  • 19 replies
  • July 12, 2021

account_name: each customer is given their own subdomain name. For instance Sahoo.api.digital.ringcentral.com.

platform_hostname: We have a couple as older accounts are on an older domain (<YOUR-DOMAIN>.api.engagement.dimelo.com) or a newer domain (<YOUR-DOMAIN>.api.digital.ringcentral.com)

You can find details about generating a token here: https://developers.ringcentral.com/engage/digital/guide/basics/access-token


  • Author
  • New Participant
  • 1 reply
  • July 13, 2021

@Craig Chan Will the access token generated have any validity or it has no session end?


  • Community Manager
  • 19 replies
  • July 13, 2021

@Sahoo Suraj, the access token does not expire (no session end), but the token could be disabled by the user or the user themselves could be disabled resulting in the token getting disabled.


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