Question

Custom Rules Programming Question

2 years ago
November 22, 2022
1 reply
289 views

Susan2153262010
Inspiring

When we were installed support created Holiday custom rules under Phone System / General Settings / "location" (we are a multi-site environment) / Site Call Handling / Custom Rules. What I am unsure about is why they pointed the Custom Rule to a "RingGroup" which immediately points to the Holiday IVR. I cannot see any reason why the Custom Rule wasn't pointed to the IVR directly. Could there be something that I'm missing?

ryan-gosling
Participating Frequently
2 years ago
November 23, 2022

RingGroup? Do you mean Users > Click on user > Call handling > Missed calls > forward to extension...

If it's done like this and the user is with disabled devices (no app, no deskphone, no call forwarding) it doesn't matter how it's done. If we use Occam's razor logic :D your custom rule programming is better, since it's simpler, but they both work the same way, and you won't notice any difference.

Reply

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Reply

Related Posts

Can I show the release annotation on specific charts not on all chartsicon

How do I add notes to the chart to track new features and onboarding changes?icon

Annotations and Releases are missing on chartsicon

Amplitude Release monitoring is surprisingly uninformative

December Product Release Highlights

Most helpful members this week

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded

Cookie policy

Cookie settings