Chrome extension no longer able to create new RingCentral Meeting from Google Calendar event.

The Chrome extension used to work wonderfully for creating new RingCentral Meetings from right within Google Calendar, but as of late last week, the option to create a new meeting has simply disappeared - I now only have the option to "Add Google Meet video conferencing".

I opened a case with RingCentral support (10754179), and was told that this was a result of a recent update on their end, but was told to post something here as well.

I'm running Chrome version 83.0.4103.61, RingCentral Meetings version 19.4.152079.0420, and the RingCentral Chrome extension version 4.2.10 (all the most up-to-date versions that are available to me).

Software updates, removing and re-adding the extension, refreshing pages, etc. don't do the trick.

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Hi Trevor, I posted similar earlier today. - https://community.ringcentral.com/ringcentral/topics/ring-central-integration-with-google-calendar-unable-to-select-ringcentral-in-videoconferencing-options - RC support are working on a fix to this issue which has resulted they think following a change made by Google. I will try to get an estimated fix time and share here later.

Thanks for bringing up this issue and thanks RC for the clarity on the fix. Foundational feature from a usability stand point, will also try the work around.

Hi, any updates on this feature being restored? Yes there are work arounds. Although from a functionality stand point, I want my paying users to see the the RC option in their calendars. Users shouldn't have to click out into another app to do schedule a RC Meeting. From a visibility standpoint, you are driving your users to another solution instead of your own by not resolving this.

Hello, it’s 4 years later and I’m having the same issue as described. I can no longer select RingCentral as a virtual meeting option when I could before. I tried the steps listed in the Google AI by going into the admin portal>Meetings>Calendars>Add Calendars and added my calendar, however, when I go back to my calendar to start a new event, it’s still not there! I’ve refreshed the page, started a new calendar tab, etc., and I still only see the option for Google Meet. Help!

Hi @Icole, please reach out to our Support Team for assistance with this. You can submit a ticket HERE

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