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I had the option to blur my background on Video calls. That option has disappeared. When I go into settings, background & filters, there is no "filters" tab. How can I correct this?

  • May 10, 2021
  • 6 replies
  • 3282 views

I had the option to blur my background on Video calls. That option has disappeared. When I go into settings, background & filters, there is no "filters" tab. How can I correct this?

6 replies

Mary-Community_Moderator
Community Manager
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Are you referring to RingCentral Meetings or RingCentral Video?


  • Author
  • New Participant
  • May 10, 2021

RingCentral Meetings.


  • Author
  • New Participant
  • May 13, 2021

I Only have the Virtual Backgrounds. I do not have the "Filters" option


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  • Author
  • New Participant
  • May 13, 2021

I don't think so. I was the host of the meetings where I used it. Also, I believe I found that option as an example on the internet when I did a search for blurred background on RingCentral. But I am an old married guy with kids, so it is possible that I am completely wrong - just ask my wife, she'll tell you. I chose to think of it as part of my charm. . . In all seriousness, I know that I have used three versions of RingCentral meetings. One from the Web, from the new RingCentral App, and from the old RingCentral App. It would have been either the old app or the web version.



  • Author
  • New Participant
  • June 17, 2021

It is RingCentral Meetings


Mary-Community_Moderator
Community Manager
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RingCentral Meetings doesn't have the blurred background available. You can use RingCentral Video instead. There are lots of great features available on it. Check out this link, https://support.ringcentral.com/article/RingCentral-Video-Overview.html