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The First Step
May 10, 2021
Question

I had the option to blur my background on Video calls. That option has disappeared. When I go into settings, background & filters, there is no "filters" tab. How can I correct this?

  • May 10, 2021
  • 7 replies
  • 3402 views
I had the option to blur my background on Video calls. That option has disappeared. When I go into settings, background & filters, there is no "filters" tab. How can I correct this?

    7 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    May 10, 2021

    Are you referring to RingCentral Meetings or RingCentral Video?

    thanasiThe First StepAuthor
    The First Step
    May 10, 2021

    RingCentral Meetings.

    thanasiThe First StepAuthor
    The First Step
    May 13, 2021

    I Only have the Virtual Backgrounds. I do not have the "Filters" option


    1620927142084.png

    thanasiThe First StepAuthor
    The First Step
    May 13, 2021

    I don't think so. I was the host of the meetings where I used it. Also, I believe I found that option as an example on the internet when I did a search for blurred background on RingCentral. But I am an old married guy with kids, so it is possible that I am completely wrong - just ask my wife, she'll tell you. I chose to think of it as part of my charm. . . In all seriousness, I know that I have used three versions of RingCentral meetings. One from the Web, from the new RingCentral App, and from the old RingCentral App. It would have been either the old app or the web version.


    New Participant
    June 17, 2021

    RC website says blur is available but it's not actually available in my RC app

    1623943327251.png

    thanasiThe First StepAuthor
    The First Step
    June 17, 2021

    It is RingCentral Meetings

    Mary-Community_Moderator
    Community Manager
    Community Manager
    June 17, 2021

    RingCentral Meetings doesn't have the blurred background available. You can use RingCentral Video instead. There are lots of great features available on it. Check out this link, https://support.ringcentral.com/article/RingCentral-Video-Overview.html