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The First Step
Feb 2, 2022 8:56 PM UTC
Question

Inviting a Teams Room to a RingCentral meeting

When I try to schedule a RingCentral meeting to include a Teams Room the invitation is accepted but when I try to join the meeting on the Teams Room console it says "Looks like this isn't an online meeting. We couldn't find a valid link in the meeting invite. Ask the organizer to provide one, or contact your admin if the problem persists." I have been able to join Zoom meetings within the Teams Room without issues. Any help or advice would be appreciated.

2 replies

Mary-Community_Moderator
Community Manager
Community Manager
Feb 2, 2022 9:45 PM UTC

@Jeff Loney we're checking on your concern. I'll get back to you once I get the information.

Mary-Community_Moderator
Community Manager
Community Manager
Feb 3, 2022 6:23 PM UTC

Hi @Calvin Lee. This behavior is current how it works. It will not change the options in the app when the voicemail is disabled in the portal. I suggest creating a Feature Request to customize the buttons during a call in the RingCentral app. You can add it here.