The First Step

Question

Issue when sharing screen where any Ring Central menus (toolbars, chat window, etc.) show as a black box over top of shared content.

6 replies
1558 views

Issue when sharing screen where any RingCentral menus (toolbars, chat window, participant video, etc.) show as a black box over top of shared content. This causes us to not really being able to display menus to change anything during a presentation due to it blocking the view of the participants.

meetings

S

samudra.bhuyan

Participating Frequently

Hi Mark, that should not be the case. Could you please share more details:
- OS version
- App version
- Steps to reproduce (e.g. how you are sharing, whether sharing full screen or specific window, etc.)

Screenshots would be helpful too.

M

mark-casey

Author

The First Step

They are running Windows 10, version 1803. OS Build 17134.1069.

The app version is 19.4.23024.1205.

They've tried both sharing main screen (full screen) and sharing a specific app, and the same behavior occurs.

I've attached screenshots.

Main Screen Sharing

Sharing Only Powerpoint

M

mark-casey

Author

The First Step

Bump... Nothing new on this?

S

sujit-roy

New Participant

I'm running into the exact same problem. Sujit

I

ismael-hernandez

New Participant

Is there any update on the resolution for this? I just upgraded to a new Windows 10 laptop and I now have the issue as shown above. I never got this issue on Windows 7.

W

Webinar1976953021

New Participant

This is obviously an issue with this software that should have an answer here on how to resolve. Your customers should not have to open a work ticket to fix an issue that multiple users are having.

Please post the answer/fix for your users here.

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