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The First Step
Nov 20, 2020 4:42 PM UTC
Solved

no conference call set up capabilities

Was this feature removed in the latest desktop version?!! Only video call is available that we have seen. Not every conference call needs or wants to be video, as a long-time customer we are disappointed that Ring Central removed this feature that we had relied on and will be a consideration on our next renewal.

    Answer
    Nov 20, 2020 10:16 PM UTC

    Hello @Karen Blanchard, our conference call is located in the Team Group chat. It is the 3 vertical dots on the right upper side below your avatar. Please see the image below.


    2020-11-21-06-16-09.png


    Thank you!

    6 replies

    Answer
    Nov 20, 2020 10:16 PM UTC

    Hello @Karen Blanchard, our conference call is located in the Team Group chat. It is the 3 vertical dots on the right upper side below your avatar. Please see the image below.


    2020-11-21-06-16-09.png


    Thank you!

    The First Step
    Nov 23, 2020 1:33 PM UTC

    Thank you but this starts a call with my team. I want to send a conference dial -in number to outside my team. Shouldn't this be under the phone call section?

    The First Step
    Nov 24, 2020 4:57 PM UTC

    This is a critical feature that we regularly use, that all of your competitors offer. Not every conference call needs to be a video call. Please consider putting this back in. Additionally the app is not very user friendly - the old app was straight forward and clear. At the very least allow customers to return to the old app. We will have to re-evaluate.

    New Participant
    Jan 6, 2021 7:24 PM UTC

    I agree with Karen. Being able to schedule a conference call using Google Calendar is critical. I am extremely upset that this feature was removed without warning and would like it back.

    The First Step
    Jan 7, 2021 6:32 PM UTC

    I also agree- in fact, the primary reason I just got a Ring Central account was to do exactly this- schedule audio conference calls from within the calendar

    New Participant
    Apr 15, 2021 7:39 PM UTC

    Apparently, the conferencing feature was also removed from the RingCentral Outlook add-in?? I just installed it for my Outlook and I don't see the conference icon to be able to setup and invite participants to a conference call. So, it appears the only way to create a conference call appointment is to sign into the admin portal and setup a conference call from there.