None of the people I've asked know what they did to get their profile pics to display. They said they just showed up.
Any ideas?
Look for "My Profile" under the top dropdown.
https://service.ringcentral.com/application/overview
And I don't see a "My Profile" link anywhere.
Am I not using the right URL?
i am using a MacBook but it will be similar to the attachment.
Not sure how or why this worked but profile picture is there now.
Daniel, this does not work:
first you need to update your photo using https://downloads.ringcentral.com/glip/rc/GlipForWindows64 and then start a meeting using that- it does not start with RC meetings.
Then copy invite and paste to browser - this will launch RC meeting app. so you will have essentially two meetings screens one using glip meeting interface and one via ring central meetings app for the same meeting with your self.
again not sure why this works but it did. good luck.
This is pretty frustrating and such a simple and common feature for nearly every conferencing platform. Some of the people in my company have their profile pics shown during a meeting, and the rest just have their name. Even with profile pic updated on the mobile app, the desktop app, Glip, and the RingCentral website I can't get my profile pic to display during a meeting. Can you guys fix this?
Unfortunately, not a single one of these suggestions worked for me, either. Pretty sad such a simple feature is unavailable to some paid customers.
This works!
1. Log out from RingCentral Meetings
2. Visit your respective app store and update RingCentral app mobile to the latest version available
3. Log in to RingCentral app mobile
4. Tap the Menu (three horizontal lines) icon (Android) or your profile picture (iOS), then tap Settings
5. Go to Settings > Video > Video Service, then change it to to RingCentral Meetings.
6. Go back to the main screen, tap the Menu icon again, then tap Edit on your profile picture
7. Update your profile picture, or reupload your current picture if you prefer to continue using it
8. Wait for about 5 minutes, then tap Video and start a meeting
9. Stay in this meeting for 10 minutes to allow the profile picture to sync with the servers. End the meeting afterwards
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