Ring Central Meeting Scheduled in Google Calendar- Wrong Time in Ring Central Meetings App

Forum|Forum|6 years ago
February 18, 2020
8 replies
1797 views

Is anyone having issues where Ring Central meetings established through the Gmail Calendar Extension are not populating with the correct time in the Ring Central Meetings desktop application?

meetings

D

david-garrity

Author

The First Step

See attached example

A

Anonymous

Hello David!

You will need to change the timezone from your RingCentral Meeting app itself.

You can do this by clicking the schedule icon and you will see the timezone below start and duration.

D

david-garrity

Author

The First Step

Hi Jenn-

The Ring Central engineering team has taken this on, its a known bug. Thanks for the reply.

D

david-garrity

Author

The First Step

Is there a status from engineering when this fix can be expected?

D

david-garrity

Author

The First Step

2 weeks plus, no resolution, no communication on estimated resolution time? Not great support

J

Jessica H.

Community Manager

Hi David,

We have not heard anything from the engineering team regarding when this will be resolved. The case you opened will automatically be closed when this is resolved and you'll received a notification. I'm sorry there hasn't been more movement on this.

S

Sharon56342241

New Participant

Has this ever been resolved? We are just starting to use the RingCentral App for video calls and are also experiencing this challenge.

E

elia-johnson

New Participant

Had a user report this problem today. Scheduled for 2pm central. Invitee shows 4pm. Correct time zone was selected when creating the meeting.