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Question

Unable to log in to RingCentral Meetings from one Mac. Problem is identical to Eduardo's


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Is there any update on this? This just started to happen for me last last week (March 26 or so). Starting the app via the command line using SUDO works, but is not a great solution for my users. 

How close is the fix for this? It looks like a new release was expected at the end of March. 



LOL.. this company is a joke .... I said 2 months ago RingCentral had no interest in fixing their problem or supporting Mac and people jumped on my case telling me I was wrong  ... and gee guess what I was right ...  these guys have done nothing but dick everyone along  for months feeding lip service and lies ... you people at RingCentral should be embarrassed and ashamed ... the only up side to this whole fiasco is that the market place will correct the problem in time when Ring Central goes belly up.... I am guessing this big operation with its tier 3 tech support is nothing more than 2 uneducated hicks in some single wide trailer in Wewoka Oklahoma ... no offense to anyone who may live there .. i am sure it has its good points too  even tho  it is #1 for the worst cities  in Oklahoma 2019..... whats that sucking sound I hear ... its RingCentral going down the toilet ...you may be growing now but with such a flawed business model and blatant disregard and distain for Mac users and piss poor customer support it won't sustain its self for very long ... Doubt my posting will stay up long before its pulled down because I am not conforming to company policy about pumping sunshine  but hopefully it stays long enough to help some other poor folks who may buy into this colossal waste of valuable time and energy ... best of luck Ring Central ....  I dare you ... prove me wrong with a viable update that rectifies your planned and premeditated problem 

Im a customer for more than 8 years in Canada. I was always happy with the service and I sent several customers to RingCentral. Now for 2 months, we are not able to use Ring Central for Meeting on our Mac. We need this tool everyday and we are loosing deals because of this.

Ive been told that end of march that would le be fixed, we are now almost end of April and its not fixed yet. I consider cancel my service in a couple of days if there is not fix.

Good luck everyone.

I've already told the start up I work with not to use Zoom or Ring Central. It's not possible because it doesn't work. The support has been embarrassingly bad. I've gotten the run around for 90 minutes only to find that this thread has been around for months with no updates. They need to tell their customers and users that there is no solution. I'll never use Zoom/Ring Central again. 

  • New Participant
  • April 28, 2019
Time to delete the app and move on. RingCentral are clearly not going to fix this.

Pretty much.  The saddest and most telling part is the support representatives stopped replying or commenting on this thread over 2 weeks ago.  What is the 1 thing worse than not fixing the issue? Abandoning the issue and affected customers to avoid it. The way this issue has been handled is a case study on how to end your business. Seriously, although it doesn't affect every customer, this response signals major trouble if more customers discover how it has been handled. Primary concerns include:

  • RC not having been prepared for a change that has been long communicated
  • RC spending months working on a "solution"
  • When the solution arrives, it works for nobody
  •                This is particularly concerning, because this would imply that RC never tested their                   solution or worse, explicitly lied about a solution being developed in the first place
  • The defensive comments from RC representatives instead of empathetic words or gestures, eventually ending with the abandonment if the issue by RC

These actions have never had a good outcome for any company, but especially a technology company the wants to specialize in communications products.  



  • New Participant
  • May 1, 2019
My Meetings works now, version 7.013.  I logged in to Ringcentral on the web, went to Settings/Meetings/Download and there is a new version.

Works fine, 64 bit, etc.

Hi all, our Product Team is working with Zoom to get a fix established in Q4 of this year. If that changes, I'll let you know!

  • New Participant
  • December 4, 2019
This reply was created from a merged topic originally titled Still no fix!!. Guys, this is ridiculous, it's only been 9 months since the problem  first surfaced, and still no fix.  This would  not be acceptable for most Apps, I wonder why it is taking this long. And as far as I know there is no workaround - if there is please let me know.

The 19.4 update finally fixed this!  I am now able to log in with my number and password and with my company Google account.

If you're looking for it, it's available at:
https://support.ringcentral.com/s/download

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  • Community Manager
  • July 30, 2020
Hi Everyone! 

I have received confirmation from Tier 3 that this is a known bug that is being researched now. I was advised that then new Mac OS is not yet supported, causing the issue. It was recommended to revert back to a previous OS, I've asked for confirmation as to the exact preferred OS to revert back to. I'll update this thread when I get more info!

Hey Everyone, I wanted to combine the other thread related to this issue so that we have a one-stop shop for updates and you guys don't have to follow multiple threads on the topic.

Right now our Support team and our partner, Zoom, are still investigating the true cause of this issue. We understand the frustration that it's causing and hope that a resolution comes as soon as possible. We'll keep you apprised! 

Hi All, I wanted to provide an update about a fix for this issue affecting Mac users. The Product Team will be deploying a fix in mid-December of this year. It's part of the 19.4 update - so keep an eye out for that new version. 

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