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Question

Automation: Chat messages auto reply

  • December 9, 2024
  • 7 replies
  • 50 views
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Hi I am trying to make an autoreply to any chat messages not SMS (we do not have that capability), I get of any kind while I am out on vacation. I have tried to create an automation and it doesn’t seem to be working. Can anyone help me?

7 replies

ByrneReese
Community Manager
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  • ByrneReese
  • Product Manager
  • 271 replies
  • December 9, 2024

​@noellecg Absolutely. Have you tried the Team messaging out-of-office auto-reply recipe?

Embbnux
1 person likes this
  • Embbnux
    Embbnux
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  • noellecg
  • Author
  • New Participant
  • 1 reply
  • December 13, 2024

Hi there, 

We don’t have SMS capability so that option is greyed out for me. Any other ideas?

ByrneReese
Community Manager
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  • ByrneReese
  • Product Manager
  • 271 replies
  • December 13, 2024

​@noellecg You do not need SMS capabilities. Let me suggest you click the link above, and read the instructions found there. Be sure to read the instructions on how to import the recipe into your account. 

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  • boris-2
  • New Participant
  • 1 reply
  • January 7, 2025

My office hours are set up 8-5:30.  It’s 5pm - why am i getting out of office autoreply.  The time zone is set correctly

ByrneReese
Community Manager
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  • ByrneReese
  • Product Manager
  • 271 replies
  • January 14, 2025

​@boris-2 I think we will need to investigate this more closely. Are you using Automator or the new Workflow Builder? I want to see if I can connect you with someone to help troubleshoot. 

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  • nate-achey
  • Participating Frequently
  • 10 replies
  • January 17, 2025

I am interested in this as well but do you have it for all messages not just to team messages?

ByrneReese
Community Manager
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  • ByrneReese
  • Product Manager
  • 271 replies
  • January 28, 2025
nate-achey wrote:

I am interested in this as well but do you have it for all messages not just to team messages?

It is intended to work with all messages. 

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