Had an employee go out on FML so I disabled her SMS call notifications in the new Work Flow Builder. She, however, still receives the SMS notifications. I logged into the old automator system and see her SMS notifications were not updated in this system. It will not let me update it in there, everything is greyed out and directs me back to Work Flow Manager which isn’t working. I did notice turning one that was switched off previously does indeed work. I would assume given this information, whatever is locked in the old automator system is locked and cannot be manipulated by the end user. So, the moral of the story is I’m sending 40 txt messages to an employee that is having a baby and there isn’t a dang thing I can do about it except to call Ringcentral again tomorrow to explain the problem to yet another Ringcentral representative that promises to escalate the issue and call me with an update the following business day. Just got my 2nd promise from a representative 10 minutes ago. The representative I spoke to yesterday promised the same thing but decided not to escalate my issue to the appropriate team and also decided not to call me as promised today forcing me to call in and start the process all over again. I’ve about had it with Ringcentral.
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