In automation, the send SMS when voicemail received does NOT actually work to forward the message unless you add an action step to transcribe the message.
In the new workflows the “transcribe” action is missing and as a result you cant forwards th text of the voicemail. i.e. loss of functionality
Can this be fixed? I tried editing the json file and importing it but to no avail.
In Workflow Builder, a transcription is provided automatically with the Voicemail received trigger. It is no longer necessary to use a transcribe action to transcribe a voicemail.
The transcribe action is coming back in the next release or two. But we are moving away from using that in Workflow Builder as using the action to transcribe media will come at an additional cost.
Let me know if the above is helpful and you are able to access the transcript.
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