Several of our employee profiles at all of our locations randomly had their 911 addresses removed, disabling outbound calling. Has anyone else experienced this issue?
911 addresses randomly removed, disabling outbound calling.
Page 1 / 1
I had an issue where the e911 address was there but I had to go in and accept it again. Seems to be a known issue with the RC database. JIRA: RLZ-32162
Yeah I had it happen to a user yesterday
I use the softphone desktop app and I see this when I switch workstations.
For me, the reason it happens is because I have not logged into the Admin portal and deauthorized the previous workstation before attempting to login on the current workstation.
There has to be a reason for this, likely security, but it's frustrating having to do all of this daily, some times more than once:
Bring up Rincentral.com
Load the login page
click on Sign in to bring up the profile login window
Choose my profile
Let the account page load
click "settings"
THEN phones & numbers
THEN phones
THEN edit
THEN 'Deauthorize this computer"
I'd like to see a simple "would you like to deauthorize (whatever) computer" as an option when signing into a new workstation. But I'm probably in the minority as I work in an environment where we do not have assigned seats, so....
For me, the reason it happens is because I have not logged into the Admin portal and deauthorized the previous workstation before attempting to login on the current workstation.
There has to be a reason for this, likely security, but it's frustrating having to do all of this daily, some times more than once:
Bring up Rincentral.com
Load the login page
click on Sign in to bring up the profile login window
Choose my profile
Let the account page load
click "settings"
THEN phones & numbers
THEN phones
THEN edit
THEN 'Deauthorize this computer"
I'd like to see a simple "would you like to deauthorize (whatever) computer" as an option when signing into a new workstation. But I'm probably in the minority as I work in an environment where we do not have assigned seats, so....
Did any of you check audit logs to see if it shows up?
Yes, several times. I thought it was the new meds. Thanks for saving me a trip to the doctor!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.