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The First Step
Mar 29, 2019 1:22 PM UTC
Question

911 addresses randomly removed, disabling outbound calling.

Several of our employee profiles at all of our locations randomly had their 911 addresses removed, disabling outbound calling. Has anyone else experienced this issue?

5 replies

The First Step
Mar 29, 2019 1:26 PM UTC
I had an issue where the e911 address was there but I had to go in and accept it again. Seems to be a known issue with the RC database. JIRA: RLZ-32162 
New Participant
Mar 29, 2019 4:07 PM UTC
Yeah I had it happen to a user yesterday

New Participant
Mar 30, 2019 2:09 PM UTC
I use the softphone desktop app and I see this when I switch workstations.

For me, the reason it happens is because I have not logged into the Admin portal and deauthorized the previous workstation before attempting to login on the current workstation.

There has to be a reason for this, likely security, but it's frustrating having to do all of this daily, some times more than once:

Bring up Rincentral.com
Load the login page
click on Sign in to bring up the profile login window
Choose my profile
Let the account page load
click "settings"
THEN phones & numbers
THEN phones 
THEN edit
THEN 'Deauthorize this computer"

I'd like to see a simple "would you like to deauthorize (whatever) computer" as an option when signing into a new workstation. But I'm probably in the minority as I work in an environment where we do not have assigned seats, so....
The First Step
Mar 31, 2019 3:14 AM UTC
Did any of you check audit logs to see if it shows up?
Participating Frequently
Jul 30, 2020 4:11 AM UTC
Yes, several times.  I thought it was the new meds.  Thanks for saving me a trip to the doctor!