Question

Caller ID on Transfers

4 years ago
January 21, 2021
3 replies
847 views

Lou310218026
New Participant
1 reply

How can we maintain the caller ID info from an external call coming into a specific RC extension when that person transfers to a customer services distribution list which rings many extensions?

Ali2020739021
New Participant
1 reply
4 years ago
January 22, 2021

I was just talking with support for this exact reason and was told that is just how ring central works right now. So let me know if you hear something different.

Lou310218026
Author
New Participant
1 reply
4 years ago
January 22, 2021

Thanks for your input. I certainly will share if I learn something different.

Mary-Community_Moderator
Community Manager
2293 replies
4 years ago
January 22, 2021

Hi, there's an existing feature request for this, click here to vote for this idea.

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