canceling - tried last year and got charged - and want to cancel this year

I guess from community it is difficult to cancel. You can check with support team for further direction here: https://support.ringcentral.com/contact-support.html

Thank you - I appreciate your answer.

We were told to go to our representative - which we did.

We requested back in March for cancellation via email and phone. We were refused cancellation.

Now we are coming back and requesting again. Still no answer. They are holding our account hostage charging us monthly bills.

I have a series of emails requesting cancellation to my account manager Jose. He has not complied with any requests.