cant add an admin- add button greyed out

When trying to add an admin to my account the add button is greyed out. i can only select cancel.
just setup ringcentral for faxing with this plan. RingCentral Fax1500

I can add guests by invite but not an admin

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Hi Alberto, you may only add an admin by creating a user extension through the Admin Portal. Please see the article below to know the difference between guests and members.

https://community.ringcentral.com/articles/107278/everything-we-need-to-know-about-guest-users-in-th.html

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