Delay in change of status

When users change their status from Available to Busy or Do Not Disturb quite often there is a delay until other users can see the status change. This obviously is confusing for the other users.

Is there a way to fix this?

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Hey Steve, we're still investigating an issue we are having with Presence. I think that may be what's going on here. Have you opened a case yet to verify?

No. How do I open a case? I'm using Telus Business Connect so I'm not sure whether you support that or not.

I'm not sure what is Presence.

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