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The First Step
December 18, 2018
Question

HELP - Files Do Not Download, they stay in perpetual pause.

  • December 18, 2018
  • 3 replies
  • 430 views

When a file is shared...I click on it...it begins downloading then immediately says "paused." When clicking resume, it immediately goes back to pause. Is there something in my setting that is off? My co-workers do not have this issue and we all use Macs.

    3 replies

    shoThe First StepAuthor
    The First Step
    December 18, 2018
    I've reached out to Ring Central...they are having to escalate this case.  There is no current answer.
    New Participant
    January 22, 2021

    Having the same problem on Win 7. Did you ever find a solution?

    Mary-Community_Moderator
    Community Manager
    Community Manager
    January 22, 2021

    Hi MJ, please contact our Technical Support to troubleshoot this issue. All of our Support numbers can be found here. You can also create a web case here.