Skip to main content
To homepage To homepage
Question

HELP - Files Do Not Download, they stay in perpetual pause.

  • December 18, 2018
  • 3 replies
  • 370 views
S
  • sho
  • New Participant
  • 1 reply

When a file is shared...I click on it...it begins downloading then immediately says "paused." When clicking resume, it immediately goes back to pause. Is there something in my setting that is off? My co-workers do not have this issue and we all use Macs.

    3 replies

    S
    • sho
    • Author
    • New Participant
    • 1 reply
    • December 18, 2018
    I've reached out to Ring Central...they are having to escalate this case.  There is no current answer.
    M
    • MJ2528348036
    • New Participant
    • 1 reply
    • January 22, 2021

    Having the same problem on Win 7. Did you ever find a solution?

    Mary-Community_Moderator
    Community Manager
    Forum|alt.badge.img

    Hi MJ, please contact our Technical Support to troubleshoot this issue. All of our Support numbers can be found here. You can also create a web case here.

    Reply


    Most helpful members this week

    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings
    PRODUCTS
    RingEX
    Message
    Video
    Phone
    OPEN ECOSYSTEM
    Developer Platform
    APIs
    Integrated Apps
    App Gallery
    Developer support
    Games and rewards

    RESOURCES
    Resource center
    Blog
    Product Releases
    Accessibility
    QUICK LINKS
    App Download
    RingCentral App login
    Admin Portal Login
    Contact Sales
    © 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice