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Question

HELP - Files Do Not Download, they stay in perpetual pause.

  • December 18, 2018
  • 3 replies
  • 370 views

  • New Participant
  • 1 reply

When a file is shared...I click on it...it begins downloading then immediately says "paused." When clicking resume, it immediately goes back to pause. Is there something in my setting that is off? My co-workers do not have this issue and we all use Macs.

3 replies

  • Author
  • New Participant
  • 1 reply
  • December 18, 2018
I've reached out to Ring Central...they are having to escalate this case.  There is no current answer.

  • New Participant
  • 1 reply
  • January 22, 2021

Having the same problem on Win 7. Did you ever find a solution?


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

Hi MJ, please contact our Technical Support to troubleshoot this issue. All of our Support numbers can be found here. You can also create a web case here.


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