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The First Step
Dec 18, 2018 2:17 PM UTC
Question

HELP - Files Do Not Download, they stay in perpetual pause.

When a file is shared...I click on it...it begins downloading then immediately says "paused." When clicking resume, it immediately goes back to pause. Is there something in my setting that is off? My co-workers do not have this issue and we all use Macs.

    3 replies

    shoThe First StepAuthor
    The First Step
    Dec 18, 2018 4:18 PM UTC
    I've reached out to Ring Central...they are having to escalate this case.  There is no current answer.
    New Participant
    Jan 22, 2021 6:35 PM UTC

    Having the same problem on Win 7. Did you ever find a solution?

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Jan 22, 2021 8:09 PM UTC

    Hi MJ, please contact our Technical Support to troubleshoot this issue. All of our Support numbers can be found here. You can also create a web case here.