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Question

Unblock Phone Number

  • June 22, 2018
  • 4 replies
  • 1188 views

Saadet, It seems you answered Jon's question pretty well. Can you do the same for me?

I want to unblock a number for our entire system using the desktop web page. I am signed in to the web page as Admin and usually keep the call log open. I call easily block a number from the system using the call log, but how to I get a list of system blocked numbers to unblock one? Why is the button for that not on the same page as the one I used to block the number in the first place, i.e. the call log page? Note: This conversation was created from a reply on: How to Unblock from desktop - Help is not helpful.

4 replies

  • Known Participant
  • 554 replies
  • June 22, 2018
Hey Peach Brinkley,

I want to make sure I'm understanding where you are blocking the phone numbers. From the Call Log online, correct?



  • Author
  • New Participant
  • 2 replies
  • June 27, 2018
Thank you for the response. Sorry I haven't checked in several days.
Yes, that is exactly correct.

  • Known Participant
  • 554 replies
  • June 27, 2018
No worries, Peach Brinkley!

So there is not an option to unblock numbers from the Call Log. The list of blocked numbers is here:



So simply switch your view from Admin Portal to My Extension and follow the directions :)

  • Author
  • New Participant
  • 2 replies
  • June 27, 2018
Thank you. I think the rest of the message that explains the number will be blocked for all users is confusing. So, ANY number that I block or unblock on my extension (whether I am signed in as Admin or not) will block or unblock for ALL users. Is that correct?