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The First Step
May 22, 2019
Question

Upgraded to Premium, number of attendees on Meetings still limited to 4...

  • May 22, 2019
  • 7 replies
  • 655 views

We recently upgraded from standard to premium so we can get rid of gotomeeting and use Ringcentral for online presentations as well, but it turns out we are still limited to 4 attendees per meeting which is really frustrating...


All I got from support is that they are aware of it, which doesn't mean anything.


I just wanted to find out any details. I do software development myself and I try not to commit to deadlines, but I would like to understand if this being investigated currently, somewhere on the road map for this sprint, next sprint, or just somewhere at the end of a mile long queue in Jira...

7 replies

New Participant
May 22, 2019
AFAIK, you must buy Large Meeting packages and assign them to your users if you want to go beyond that limit. But I agree: it is frustrating.
The First Step
May 22, 2019
How do you do that? 
Pricing plan just says you receive 4 participants on standard and 50 on premium...
The First Step
May 22, 2019
Thanks J.B. and JF Fortin for stepping in and helping out :) 
The First Step
May 31, 2019
Good news! A fix is scheduled for June 5th (as long as everything goes well). Maciej, could you provide me an update on June 6th? :)
The First Step
May 31, 2019
Thank you! Will do.
The First Step
June 6, 2019
Hi,
seems to be working now.
Thank you for your help with that again!


The First Step
July 30, 2020
Well, that doesn't seem right, as I could have done that without upgrading to premium.
Why should I pay extra 11 for the license, when the pricing plan says it's already included in the premium plan?