Does Ring Central offer AI quality assurance/management and metrics for customer satisfaction on calls?
Thank you in advance!
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Answer
AI Quality Assurance/ Management
Best answer by Mary-Community_Moderator
Yes, RingCentral does offer AI-powered quality assurance and management tools, along with customer satisfaction metrics for calls!
Through solutions like RingCX and RingSense, you get:
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AI Quality Assurance: Automated call monitoring for full coverage, AI-generated scorecards to help with consistent agent evaluations, speech analytics to detect sentiment and keywords, plus real-time agent assist for personalized coaching.
-
Customer Satisfaction Metrics: AI-driven sentiment analysis to gauge customer emotions, automated feedback surveys, and detailed dashboards to track key metrics like First Contact Resolution (FCR), Customer Effort, and Call Abandonment Rate.
If you'd like more details tailored to your setup, feel free to connect with your Customer Success Manager (CSM) or Technical Account Manager. They’ll be happy to help!
+1
Yes, RingCentral does offer AI-powered quality assurance and management tools, along with customer satisfaction metrics for calls!
Through solutions like RingCX and RingSense, you get:
-
AI Quality Assurance: Automated call monitoring for full coverage, AI-generated scorecards to help with consistent agent evaluations, speech analytics to detect sentiment and keywords, plus real-time agent assist for personalized coaching.
-
Customer Satisfaction Metrics: AI-driven sentiment analysis to gauge customer emotions, automated feedback surveys, and detailed dashboards to track key metrics like First Contact Resolution (FCR), Customer Effort, and Call Abandonment Rate.
If you'd like more details tailored to your setup, feel free to connect with your Customer Success Manager (CSM) or Technical Account Manager. They’ll be happy to help!
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