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Question

Business Analytics vs Performance Reports for Queue Reporting

  • January 9, 2026
  • 0 replies
  • 31 views

When figuring the total # of inbound calls to call queues and # answered, is the Business Analytics Queues dashboard or Performance Reports / Queues the most accurate?  These 2 reports show different #'s - which is the most accurate / most true?  And why do these #'s vary between the 2?