Is it possible to tell if a user used the Smartphone/pc app or deskphone to place a call? As everyone knows, you can use the Ringcentral app on your computer to place calls, and you can use a deskphone to do the same thing.
Do the logs differentiate this at all? Is it possible to look at the logs and see if a user was using their Deskphone versus using a version of the app to make a call?
Hi
Yes, you absolutely can tell if users are making calls from their smartphone/PC app or a deskphone right in RingCentral Analytics.
Here's the easiest way to find that information:
The best place for this is the Adoption & Usage Reports section in your RingCentral Admin Portal. It's designed to show you how folks are actually using the service, including their preferred devices for calls.
Head to Analytics: Just log in to your RingCentral Admin Portal and navigate to Analytics -> Adoption & Usage.
Look for "Usage by Device": Once you're in the Adoption & Usage section, specifically check out the "Phone" tab. You'll find clear widgets or sections, usually titled something like “ Top Endpoints “
Read the Categories: These reports break down all your call activity into easy-to-understand categories:
Desktop App / RingCentral App (Desktop): These are calls made or received using the RingCentral app on a computer (Windows or Mac).
Mobile App / RingCentral App (Mobile): This covers calls made or received with the RingCentral app on a smartphone or tablet (iOS or Android).
RingCentral's analytics system keeps track of exactly what type of device or app is used for every call. Then, it crunches all that data into these reports, giving you a clear overview of whether your team's leaning more towards apps or traditional deskphones for their calls.
Hope this helps you get the insights you're looking for!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
