I would like to find out when my techs are logged in during the day to the queue and when they are not. This would be helpful in determining when we miss calls if anyone was in the queue at that time or not.
Hi Mike,
I'm not really sure which specific queue reports do you mean but you may want to check with Analytics Reports. Check out these links below.
https://support.ringcentral.com/article/6943.html#3
Thank you for the quick reply. I have been all through the Performance Reports and found nothing that is what I am looking for. The below screenshot shows when a tech is in the call queue. I would like to know when during the day the tech has this toggled off. Other phone systems I have used in the past have been able to provide this type of detail. I take it RingCentral does not provide this level of detail in their reporting?
This feature would be super helpful
Hi, not sure if you found a better answer yet but what about using the Audit Trail?
Curious about this as well. Audit trail doesn't seem to show me changes where an individual makes themselves available or not in queues.
its only been 3yrs since you asked however.
Ring Central doesn't provide this simple functionality unfortunately, however its also mentioned in Ringcentral ideas page for ringcentral with over 400 votes for over 1yr but hasnt reached Planned stage.
its only been 3yrs since you asked however.
Ring Central doesn't provide this simple functionality unfortunately, however its also mentioned in Ringcentral ideas page for ringcentral with over 400 votes for over 1yr but hasnt reached Planned stage.
We’ll keep this one on Product’s radar and if we get any updates, we’ll update here.
Also looking for this report on number of times/length of time a user is logged in or out of the queue. Thanks!
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