We need a way to default out of menu prompts after one playing. Currently hardcoded at three.
Apr 5, 2022 at 12:23pm • 2 replies • 0 likes
Gary Morris
There needs to be a toggle or option to allow Admins to set defaulting out of a menu at one playing instead of three. This is a standard call center process. There is no way to prompt callers to "stay on the line and you will be connected". This doesn't make sense.
1 Answer
answered on Apr 5, 2022 at 2:02pm
We have an existing feature request for this in our Ideas Portal, and the team is currently reviewing it. Make your vote count as well. Please click here.
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