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Sending a fax succeeded, but the fax cannot be received. Procedure

Tags: fax

Sep 18, 2022 at 11:37pm • 2 replies • 0 likes

AIYA TS&CS FAX

We sent the fax, and the messageStatus returned was Queued, but in fact the fax could not be received. We checked the number of sent messages in the Analytics, and the status was SUCCESS, but no record of sending was found in the Service Web Portal. We will attach the code with the records shown in Analytics

2 Answers

AIYA TS&CS FAX answered on Sep 20, 2022 at 8:14pm

There is no problem with the number, we use your service, we send from 8889599986 to 8888556588.

Our return was successful. However, the user does not receive the fax related to the task

Phong Vu on Sep 21, 2022 at 10:01am • 0 likes

I can't help with the other end as why the receiver cannot get the fax. Try sending a fax to one of my test number +1(209) 252-0012

Phong Vu answered on Sep 20, 2022 at 8:34am

The Analytics shows the API call status, NOT the message status. Your fax could failed for other reasons such as the recipient number is not a fax number etc. which is not related to the API call status.

To check your fax status, use the message id returned when you sent the fax and call get message using the message id to check the message status and other values.

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