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presenceStatus
Tags: presence
Jan 16, 2023 at 7:49pm   •   1 replies  •  0 likes
Peter Hogger

The method /account/~/extension/xxxx/presence returns “available” as a presenceStatus even though the user turned off his PC. (user is using only softphone)

Is there a method, which allows me to see if a user turned off his PC. (like I can see it below)

1673927261478.png

1 Answer
answered on Jan 17, 2023 at 2:17pm  

Unfortunately, that user login/logout and Webphone device status is not reported to the user presence status.


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