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Merge Super Admin Accounts

Tags: extension

Feb 12, 2023 at 9:42am • 2 replies • 0 likes

michael-cerchiaro

I am currently a Super Admin, and am taking over the role of a former employee who is also a Super Admin. How can we merge the two accounts, but keep my direct dial with their extension. I am physically moving offices as well.

The position I am vacating does NOT need to be a Super Admin.

1 Answer

Mary-Community_Moderator answered on Feb 14, 2023 at 10:31am

You may swap your current number to the extension's phone number that you will take over. Then you can remove the Super Admin access of the old extension. Submit a ticket at https://support.ringcentral.com/new-case.html to ask for assistance with swapping numbers.

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