question

Val Leak avatar image
Val Leak asked Kelvin Yip answered

Text messaging

Is anyone else STILL having issues with outbound text messages? We have registered our campaign, registered all of our numbers and everything has been approved. Yet we are still unable to send outbound messages. Some with go through, after about 15 times of refreshing, some will go through on the first try and some just don't go through. WHEN WILL THIS BE FIXED?? and has anyone else been dealing with this issue?

sms and text messaging
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1 Answer

Kelvin Yip avatar image
Kelvin Yip answered

Since joining RingCentral in February it has been nothing but nightmares. Our campaigns were approved on March 2 and March 17. We ported our number over on the 22nd and added that number to one of our campaigns. It is now 4/2/2023 and the number is still not SMS-enabled.

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