Transfer call from a twilio dial verb to a ringcentral queue

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Dev Admin asked Sep 18, '23 Phong Vu answered Sep 19, '23

Transfer call from a twilio dial verb to a ringcentral queue

We have numbers that are handled by a IVR on twilio - we are adding a "Press 9 to talk to customer service" which should dialout to ring central.

We can do using a phone number - how can this be done using SIP?

sip

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2023-09-19T15:58:57Z

Phong Vu answered Sep 19, '23

I don't think that you can route an active call from outside to a RingCentral device. But if you want to make a new call from the customer (who pressed 9) to a RingCentral number, then you can use the ring-out API to make a new call.

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