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Is there a report available that shows when a user is logged into the queue during the day?

Tags: call queue

Jan 5, 2021 at 8:44am • 5 replies • 1 likes

Mike Brown

I would like to find out when my techs are logged in during the day to the queue and when they are not. This would be helpful in determining when we miss calls if anyone was in the queue at that time or not.

Mike Brown on Jan 5, 2021 at 9:59am • 0 likes

Thank you for the quick reply. I have been all through the Performance Reports and found nothing that is what I am looking for. The below screenshot shows when a tech is in the call queue. I would like to know when during the day the tech has this toggled off. Other phone systems I have used in the past have been able to provide this type of detail. I take it RingCentral does not provide this level of detail in their reporting?

Mary-Community_Moderator on Jan 6, 2021 at 7:58am • 0 likes

I see what you mean now Mike. This feature is not available. You may create a new post and share it as an idea. There's a "Share an idea button on the upper part of this site.

Mary-Community_Moderator on Jan 5, 2021 at 9:41am • 0 likes

Hi Mike,

I'm not really sure which specific queue reports do you mean but you may want to check with Analytics Reports. Check out these links below.

https://support.ringcentral.com/article/6943.html#3

https://support.ringcentral.com/article/10512-Analytics-Portal-Performance-Report-Overview-RingCentral.html

Julie Raasch on Jun 17, 2022 at 12:28pm • 0 likes

This feature would be super helpful

2 Answers

Matthew Pincus answered on Sep 19, 2023 at 12:23pm

Curious about this as well. Audit trail doesn't seem to show me changes where an individual makes themselves available or not in queues.

Brian Park answered on Aug 22, 2023 at 6:21am

Hi, not sure if you found a better answer yet but what about using the Audit Trail?

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