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Question

Issue with Headset picking up a ton of background noise

  • February 27, 2019
  • 3 replies
  • 1041 views
D

The headset I am using for the softphone app is picking up a ton of background noise and I can't seem to get it resolved. Does anyone have any suggestions for me.

3 replies

B
  • bjsvec
  • Known Participant
  • 125 replies
  • February 27, 2019
Try a good quality headset with noise cancelling feature?  I can recommend Julie at headsetsplus.com for a personal, knowledgeable person to ask about headsets.  Good luck.
F
The laptop mic and headset mic are on at the same time. You will need to disable the laptop's internal mic. We almost returned all our headsets due to this. Now it works without picking up all the sounds around you. Let me know if this resolves your issue.
J
  • juan-navarro
  • New Participant
  • 1 reply
  • April 1, 2020
Check under the ring central settings make sure the Microphone is set to the head set, mine was set to system and it was picking up all the noises around my house

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