Hello - I am somewhat new to the system. I have been able to generate a report on transferred calls but it only shows me who the call went to. I would like to know where the call came from (what skill and agent). Anyone already do this?
Hello - I am somewhat new to the system. I have been able to generate a report on transferred calls but it only shows me who the call went to. I would like to know where the call came from (what skill and agent). Anyone already do this?
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