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Mic volume reset to zero in RingCentral Meetings/RingCentral Meetings embedded on OSX Mojave

Tags: meetings

Sep 23, 2019 at 10:46am • 2 replies • 0 likes

james-bradd

Has anyone else run into issues recently with RingCentral Meetings/RingCentral Meetings Embedded on OSX where the mic continually resets to zero? Not sure when this started but it's happening on a few different models.

So far we've tried:

Deleted p-lists and reinstalled
Verified application is permitted microphone access
Turned on original sound
Uninstalled RingCentral Meetings and just used RingCentral Meetings embedded

Feel like this just started within the last few weeks and was not an issue originally with Mojave. My hunch was some kind of internal echo cancellation but that doesn't seem configurable and it would seem like turning on Original sound should circumvent that.

Any thoughts would be appreciated. Thank you!

2 Answers

amechi-amanugi answered on Sep 26, 2019 at 8:18am

I have confirmed that this is happening in the embedded app. I have OneOdio Studio Wireless C Y80B Headphones. Once I closed the newer RingCentral app and go back to RingCentral Meetings app it works fine.

samudra.bhuyan answered on Sep 23, 2019 at 11:07am

Hi James,

Thanks for bringing this to our attention. We have identified a bug in the latest release that impacts some Mac OSX Mojave users, and are working on a fix.

Are you noticing this only on the RCM Embedded (RC App) or also on the RCM standalone app?

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