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Missing Text Messages

Tags: message

Aug 27, 2020 at 9:32pm • 2 replies • 0 likes

Radmila Paneva

Hello, My text messages disappeared even though I did not exceed the limit number of texts. I do not have the archive feature. I was told by tech support that I "must have deleted them" but I did not. Is there a way to retrieve them? Thank you!

2 Answers

Radmila Paneva answered on Aug 28, 2020 at 7:45am

I don’t understand how to do this. Is it possible to get instructions for this? Thanks

Anirban answered on Aug 28, 2020 at 5:52am

Check once in message store api with your message id, If you are able to see your full message there.

https://developers.ringcentral.com/api-reference/Message-Store/readMessage

https://developers.ringcentral.com/guide/messaging/message-store/working-with-message-store

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