Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Issues with Classic Ring Central phone for windows

Tags: ringcentral app for windows phone

Nov 17, 2020 at 3:57am • 1 replies • 0 likes

Nathan Ramsden-Lock

The classic Ring Central phone app has 2 annoying issues.

1) If I transfer a call to my colleague - in the HUD it shows him as being on a call to me instead of the original caller

2) The call history takes forever to update - sometimes as long as 5 minutes - sometimes I want to call the person who just called me back and I click on the Clock and select "All" and it does not show the last call that was made until another call has taken place.

1 Answer

Anirban answered on Nov 17, 2020 at 5:16pm

You can open a support ticket here to get assistance and support team can help you investigating the issue

Nathan Ramsden-Lock on Nov 17, 2020 at 5:22pm • 0 likes

Really ? I had never thought of that :-(

I was hoping to get a few people actually post here that they have tried to reproduce the same behaviour first.

Becky-Community_Manager on Dec 3, 2020 at 8:26am • 0 likes

@Nathan Ramsden-Lock,
Your first question is a known feature request and you can vote for it HERE.
The latter question is unfortunately just lag, but if you'd like to troubleshoot, we would echo Anirban's recommendation.

Nathan Ramsden-Lock on Dec 4, 2020 at 2:31am • 0 likes

Thank you Becky for that more helpful reply, I didn't realise that the ideas site was separate site - so that's why searching here brought up no results - perhaps you could make that clearer here somewhere. As for it being "a feature request" - it is a bug you are showing the wrong information!! this should be addressed right away - it has 382 votes and you have not even marked it as considering it!

I will raise the second issue with tech support then as no-one else has said they vare experiencing this.

Nathan Ramsden-Lock answered on Nov 17, 2020 at 5:32pm

I wanted to find out if others could reproduce the same issues before going to support.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales