I added automatic call recording, but it doesn't record.
After the call, the call recording id never appears in the call log.
What I have to do for the call recording.
This is call recording setting.
this is call log list, but no call recording id.
Really thanks
I loged in there, but It is not setting up automatic call recording.
What's happened?
Api said automatic call recording is enabled.
What is your sandbox account main company number?
this is my profile
This is the sandbox account info
Your sandbox account was not enabled for auto recording. Not sure why the API returns true value. But it is enabled now. Please check and change the settings.
Thanks for your help.
It works well.
Could you please help me?
We use this API in our CRM site that has over 10 members(clients).
Then each user has to their account and sets automatic recording permission.
How do I have to do about this?
Thanks
Could you please explain how to login to my sandbox account admin portal?
I cannot access this page.
Simply login https://service.devtest.ringcentral.com with your sandbox account super admin user's credentials. In fact, you should be able to login from your dev portal too. Not sure why you can't.
Hi, thanks for answering.
I didn't hear the recording warning after the call was connected.
How to solve this issue?
Can you login your sandbox account admin portal and check the settings. Make sure that you select the correct extension (to be automatic recording) and the call direction setting for that extension.
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
